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What Is Maxdesk?
Overview
Maxdesk is a modern help desk and ticketing platform from MXG Infotech, built around a single idea: support software should not get more expensive every time your team grows. Instead of charging per agent seat, Maxdesk prices per workspace and offers a genuinely free plan with unlimited agents and unlimited tickets. Teams that would pay thousands a year in per-seat fees elsewhere can run their entire support operation on Maxdesk without a per-agent bill.
Key Features
- Unlimited agents and unlimited tickets on every plan, including the free one.
- Email-to-ticket: incoming support mail becomes a tracked ticket automatically.
- A shared support inbox, so the whole team works one queue instead of forwarded mail.
- Ticket priorities, statuses, tags and assignment rules.
- SLA management with business hours, so response and resolution targets reflect when your team is actually working.
- No-code workflow automation for routing, escalation and repetitive replies.
- Canned responses and templates for the answers you send every day.
- A built-in knowledge base customers can search before they open a ticket.
- Roles and permissions, notifications and complete audit trails.
- Reporting on ticket volume, response time, resolution time and agent workload.
Use Cases
Startups and SaaS companies that need real support tooling before they can justify per-seat pricing. SMEs and ecommerce businesses handling order, delivery and returns queries. Agencies supporting several clients from one workspace. Any team that has outgrown a shared Gmail account but does not want to pay per person to leave it.
Getting Started
Sign up at https://www.maxdesk.ai, create a workspace, and connect your support address so mail starts arriving as tickets. Invite the whole team straight away — there is no seat count to plan around. Most teams are handling live tickets within an hour, and the knowledge base and automations can be added later as volume grows.
Pricing and Plans
Free: $0, unlimited agents, unlimited tickets, no credit card required. Pro: $20 per workspace per month, adding custom branding, advanced reporting and longer data retention. Elite: $99 per workspace per month, adding the AI layer — AI agents, AI Copilot, contextual responses, ticket summaries, live translation and troubleshooting assistance. Pricing is per workspace at every tier, so the cost of adding a teammate is always zero.
Product details are supplied by the publisher. Verify current features, availability, and pricing on the official Maxdesk website.
